Linda Macaulay (B.Sc, M.Sc, PhD, CEng, Cert. Ed., FBCS) Emeritus Professor of Information System Design Manchester Business School  and Visiting Professor at the University of Technology, Malaysia; twice holder of the prestigious IBM Faculty Award and a Fellow of the British Computer Society. She is a STEM Ambassador and until recently she was co-Director of the Centre for Service Research and Principal Investigator on the SSMEnetUK project, and in 2012 published a book of Case Studies in Service Innovation. Summary of citations at https://scholar.google.com/citations?user=5OozD9AAAAAJ&hl=en

Professor Macaulay has proven leadership experience as Head of the Information Systems Research Group (13 staff; 40 researchers/doctoral students) from 2003 to 2006; Head of the Department of Computation at UMIST (75 staff; 750 students) from 2001 to 2003. She has facilitated collaboration between academics and industry partners in her role as Director of the Centre of Expertise in e-Commerce from 1998 to 2001 and as Director of External Relations in the School of Informatics 2003-2005.

She has led over 25 externally funded projects. She was Principal Investigator on 'Human Issues in Privacy and Security in e-Commerce' funded jointly by the ESRC/DTI and the Co-operative Bank (project ref: L142251008) 2001 to 2004. The bank matched funding from ESRC and the DTI, and the project was rated ''outstanding'' by ESRC scoring an exceptional 9 out of 10 for industrial relevance by the DTI.

She was Principal Investigator  on the EPSRC project GR/M33198 ‘Evaluation of Electronic Service Delivery Systems in Complex Environments’ 1998-2000; lead Investigator for UMIST on a European Information Society Technologies project: E-Factors (project ref: IST-2001-34868) . She was lead on the European Regional Development project with Tameside Council and 6000 SMEs, researching the adoption of e-business. She has lead several DTI funded Knowledge Transfer Projects, and has acted as consultant to the Office of the Information Commissioner.

Professor Macaulay's research focus is on how technical system design can be informed by the needs of users and groups of users. Her areas of study include Human Computer Interaction, Requirements Engineering, e-Commerce and e-Business, and Collaboration Engineering. She is currently working with industrial and academic partners to help develop the SSME (Services Science, Management and Engineering) agenda within the UK; her specific interest within this and the focus of her IBM Faculty Awards is in e-Business Patterns for Collaboration. Her wider interests in SSME and Service Innovation are in the need to take a holistic view including people, technology and business within a service system.